MyTowerHealth - Your secure online health connection

• Ask your doctor’s office for an Instant Activation Code
• Use the access code emailed to you to get started

Look for an email from DoNotReply@TowerHealth.onmicrosoft.com

Use the computer or the App version to access MyTowerHealth wherever you are.

MyTowerHealth is free to sign up and use.

• View test results
  If a new test result is ready it will be sent to you around 9 a.m. each day.
• Ask a question
  Use this feature to ask non-urgent medical questions. Nurses collect the messages and send them to your provider. You can expect to hear back in 1-3 business days. Messages are saved in your chart.
  Call 911 if you have a medical emergency.
• Asking a question for another person
  Since messages are part of the person’s permanent medical record, please be sure you are in that person’s MyTowerHealth record to ask a question.
• Refill medications
  Save time on the phone and request a refill for your medicine through MyTowerHealth. Your provider can send the script directly to your pharmacy.
• Schedule a doctor’s visit
  Schedule sick visits or well visits with your preferred doctor.
• Learn more about your health
  Watch videos from our healthy living library or search the medicine library to learn more about your medicines.
• Review your health summary
  Review your medical conditions, medications, allergies and immunizations.
• Pay hospital bills
  Pay online through MyTowerHealth.
  For billing questions call 484-628-5820 or toll free 1-866-333-5820.

• For the best patient experience, we encourage the use of the MyTowerHealth mobile app. However, video visits are also available using the MyTowerHealth web site.
  Mobile App Video Visit Information
  Web Site Video Visit Information
  

Yes. Managing an account for another person is called being a proxy.

• Child proxy allows you to have:
  
  • Full access from birth through age 13 to all functions of the child’s MyTowerHealth account.
  • A parent can manage the child’s MyTowerHealth account until the child reaches age 14. When a child turns 14 the state requires a parent to get teen proxy access.
• Teen Proxy allows you to:
  
  • View demographics
  • View advance directive and insurance information
  • Modify email notifications
  • Schedule an appointment
• Teen Proxy does not allow you to:
  
  • View labs
  • View notes
  • View future appointments
• Adult Proxy allows you to have:
  • Full access to all functions of the adult’s MyTowerHealth Health account.
  • Teen proxy expires when a child turns 18. Parents interested in proxy access must request Adult Proxy Access.
  • Access to the MyTowerHealth of any adult besides yourself
  • Proxy access requires the permission of the teen or adult
• How to apply for proxy access:
  
  • Paper method
    Proxy forms are available under the Health tab in MyTowerHealth. Completed papers are mailed to the hospital at the address indicated.
  • Phone method
    Call 484-628-6924. The MyTowerHealth help desk will assist you.

Yes. You can request copies of your medical record through MyTowerHealth.

• Navigate to Health, then under Medical Tools click Download My Record.
• In 3-5 business days you will receive an email telling you your records are ready to be viewed.