MyTowerHealth - Your secure online health connection

• Ask your doctor’s office for an Instant Activation Code
• Use the access code emailed to you to get started

Look for an email from DoNotReply@TowerHealth.onmicrosoft.com

Use the computer or the App version to access MyTowerHealth wherever you are.

MyTowerHealth is free to sign up and use.

• View test results
  If a new test result is ready it will be sent to you around 9 a.m. each day.
• Ask a question
  Use this feature to ask non-urgent medical questions. Nurses collect the messages and send them to your provider. You can expect to hear back in 1-3 business days. Messages are saved in your chart.
  Call 911 if you have a medical emergency.
• Asking a question for another person
  Since messages are part of the person’s permanent medical record, please be sure you are in that person’s MyTowerHealth record to ask a question.
• Refill medications
  Save time on the phone and request a refill for your medicine through MyTowerHealth. Your provider can send the script directly to your pharmacy.
• Schedule a doctor’s visit
  Schedule sick visits or well visits with your preferred doctor.
• Learn more about your health
  Watch videos from our healthy living library or search the medicine library to learn more about your medicines.
• Review your health summary
  Review your medical conditions, medications, allergies and immunizations.
• Pay hospital bills
  Pay online through MyTowerHealth.
  For billing questions call 484-628-5820 or toll free 1-866-333-5820.

Yes. Managing an account for another person is called being a proxy.

• Child proxy allows you to have:
  
  • Full access from birth through age 13 to all functions of the child’s MyTowerHealth account.
  • A parent can manage the child’s MyTowerHealth account until the child reaches age 14. When a child turns 14 the state requires a parent to get teen proxy access.
• Teen Proxy allows you to:
  
  • View demographics
  • View advance directive and insurance information
  • Modify email notifications
  • Schedule an appointment
• Teen Proxy does not allow you to:
  
  • View labs
  • View notes
  • View future appointments
• Adult Proxy allows you to have:
  • Full access to all functions of the adult’s MyTowerHealth Health account.
  • Teen proxy expires when a child turns 18. Parents interested in proxy access must request Adult Proxy Access.
  • Access to the MyTowerHealth of any adult besides yourself
  • Proxy access requires the permission of the teen or adult
• How to apply for proxy access:
  
  • Paper method
    Proxy forms are available under the Health tab in MyTowerHealth. Completed papers are mailed to the hospital at the address indicated.
  • Phone method
    Call 484-628-6924. The MyTowerHealth help desk will assist you.

Yes. You can request copies of your medical record through MyTowerHealth.

• Navigate to Health, then under Medical Tools click Download My Record.
• In 3-5 business days you will receive an email telling you your records are ready to be viewed.